Effective from: 21 July 2026 (version 2.0)
Terms -- these terms of service referred to in Art. 8 of the Polish Act of 18 July 2002 on providing services by electronic means. Service -- the MaxAnimals Go platform available at maxanimals.pl and as a mobile application. Provider, Seller -- UNIEXPO Sp. z o.o., registered in Koźmin Wielkopolski, ul. Towarowa 3, 63-720 Koźmin Wielkopolski, Poland, NIP: 6211843170. User -- a person using the Service. Consumer -- a natural person performing a legal act not directly related to their business or professional activity (Art. 22[1] of the Polish Civil Code). Entrepreneur with consumer rights -- a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for that person (Art. 7aa of the Consumer Rights Act). Account -- the User's individual profile in the Service. Product -- goods offered for sale in the Service. Digital content and Digital service -- as defined in the Consumer Rights Act. Order -- the User's declaration of intent to conclude a sales contract. Durable medium -- a material enabling information to be stored in a way allowing future access and unchanged reproduction.
These Terms govern the use of the Service, the provision of services by electronic means, the conclusion and performance of sales contracts, delivery, payments, withdrawal from the contract and the handling of complaints. The Provider and Seller is UNIEXPO Sp. z o.o.; contact details are set out in section 25. The Terms are made available free of charge before the contract is concluded, in a way that allows them to be obtained, reproduced and recorded. Using the Service constitutes acceptance of these Terms. These Terms neither exclude nor limit any Consumer rights arising from mandatory provisions of law; in the event of conflict, those provisions prevail.
The Provider supplies the following services free of charge, in particular: maintaining an Account, the contact form, the newsletter (subject to separate consent), browsing and searching Products, posting reviews and questions, pet-care features (health records, walks, reminders), social features (friends, messages, playdate, lost-pet broadcasts) and the loyalty programme. Selected services may be paid or available under a subscription -- information about any charge is presented before the contract is concluded. Technical requirements: a device with internet access, an up-to-date browser supporting JavaScript and cookies or an up-to-date version of the mobile application, and an active e-mail address. Users must not supply unlawful content. A contract for a free service may be terminated by the User at any time by ceasing to use the Service or deleting the Account. The Provider may suspend or terminate a service for a User who breaches these Terms or the law, following the procedure in section 17.
Registration is voluntary and free of charge; an Account may also be created and accessed using a Google or Facebook account. The Service may be used by persons aged 16 or over; persons with limited legal capacity require the consent of their legal guardian. The User undertakes to provide true and current data and to keep login credentials confidential; enabling two-factor authentication is recommended. The User may delete the Account at any time in the Account settings. The Provider may delete or suspend an Account in the event of a material breach of these Terms or the law, after prior request to cease the breach, unless the breach is gross. Deleting an Account does not affect sales contracts concluded beforehand or obligations arising from the law.
Product information presented in the Service constitutes an invitation to conclude a contract and not an offer within the meaning of the Civil Code. An Order is placed by selecting Products, choosing the delivery and payment method and confirming with a button labelled "Order with obligation to pay" or equivalent. Placing an Order constitutes an offer to conclude a sales contract. The contract is concluded once the Seller confirms acceptance of the Order on a durable medium. Immediately before placing an Order the User receives information on the main characteristics of the Product, the total price including taxes, delivery costs and other charges, and the delivery time. The Seller may refuse to fulfil an Order in justified cases, in particular where the Product is unavailable or the price was stated in error and the error was obvious -- informing the User without delay and refunding any payment received.
Product prices in the Service are gross prices in Polish zloty (PLN) and include VAT. Prices do not include delivery costs, which are indicated separately before the Order is placed. Where a price reduction is announced, the Seller states, alongside the reduced price, the lowest price of that Product applicable during the 30 days preceding the reduction, or -- if the Product has been offered for less than 30 days -- the lowest price since it was first offered, in accordance with the Polish Act on informing about prices of goods and services. Prices are not personalised on the basis of automated decision-making. The Seller may run promotional campaigns under separate rules which do not limit consumer rights.
Available payment methods include: BLIK, payment card (Visa, Mastercard), instant online transfer and cash on delivery, as well as other methods indicated in the Service. Electronic payments are handled by PayU S.A., Krajowy Integrator Płatności S.A. (Tpay) and PayPro S.A. (Przelewy24), under those operators' own terms. The Seller does not store full payment card data. Failure to pay within the period indicated in the Service entitles the Seller to cancel the Order after a prior reminder. An invoice is issued on request after providing a tax identification number before the Order is completed; invoices are delivered electronically, to which the User consents.
Delivery is made within the territory of the Republic of Poland, and abroad only where the Service indicates such an option. Available carriers: InPost (parcel lockers and courier), DPD, DHL and Poczta Polska. The cost and expected delivery time are presented before the Order is placed; the free-delivery threshold is indicated in the Service. The Seller releases the Product without undue delay and no later than 30 days from conclusion of the contract, unless the parties agree otherwise. The risk of accidental loss or damage passes to the Consumer upon delivery of the Product to them; if the Consumer chose a carrier not offered by the Seller -- upon entrusting the Product to that carrier. Checking the condition of the parcel on receipt is recommended; drawing up a damage report is not a condition for a complaint to be considered.
A Consumer and an Entrepreneur with consumer rights may withdraw from a distance contract without giving a reason. The statutory period is 14 days; the Seller contractually extends it to 30 days from taking possession of the Product. Sending the declaration before the deadline is sufficient -- by e-mail to reklamacje@maxanimals.pl, using the form available in the Service or the model form annexed to the Consumer Rights Act. The Product must be returned without undue delay and no later than 14 days from withdrawal. Direct costs of returning the Product are borne by the Consumer unless the Seller has agreed to bear them. The Seller refunds all payments received, including delivery costs at the level of the cheapest method it offers, within 14 days, using the same means of payment; it may withhold the refund until it receives the Product or proof of its dispatch. The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. The right of withdrawal does not apply in the cases listed in Art. 38 of the Consumer Rights Act, in particular to Products liable to deteriorate rapidly or with a short shelf life, Products supplied in sealed packaging which cannot be returned once opened for health-protection or hygiene reasons (e.g. opened pet food), Products made to individual specification, and digital content supplied on an intangible medium where performance began with the Consumer's express prior consent after being informed of the loss of the right of withdrawal.
The Seller is obliged to deliver a Product that conforms with the contract. In relation to Consumers and Entrepreneurs with consumer rights, liability for lack of conformity is governed by Chapter 5a of the Consumer Rights Act. The Seller is liable for a lack of conformity existing at the time of delivery and revealed within two years of that time; a lack of conformity revealed within two years is presumed to have existed at the time of delivery. The Consumer may demand repair or replacement. Where repair or replacement is impossible or would require excessive costs, and in the other cases set out in the Act, the Consumer may make a declaration on price reduction or withdrawal from the contract; withdrawal is excluded where the lack of conformity is immaterial. For Users who are neither Consumers nor Entrepreneurs with consumer rights, the Seller's liability under the statutory warranty is excluded pursuant to Art. 558 § 1 of the Civil Code. A quality guarantee applies only where a guarantee statement has been given by the manufacturer or the Seller, on the terms set out therein; a guarantee neither excludes nor limits rights arising from lack of conformity.
Complaints regarding Products and services provided by electronic means may be submitted by e-mail to reklamacje@maxanimals.pl, via the contact form in the Service, or in writing to the Seller's address. A complaint should include the User's contact details, a description of the irregularity and the request. The Seller considers the complaint without undue delay and no later than 14 days from its receipt, and informs the User of the outcome on a durable medium. If the Seller fails to respond to a Consumer's complaint within that period, the complaint is deemed justified. The cost of delivering the Product subject to complaint to the Seller is borne by the Seller.
A Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular: applying to the permanent consumer arbitration court operating at the provincial Trade Inspection inspector, requesting the provincial Trade Inspection inspector to initiate mediation proceedings, and using the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Detailed information is available at those bodies' offices and websites, and from the Polish Office of Competition and Consumer Protection (uokik.gov.pl). Use of out-of-court dispute resolution is voluntary and requires the consent of both parties. The European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025 and is no longer available.
The Service may provide digital content and digital services, including paid subscriptions. Before the contract is concluded the User is informed of the scope of the service, the price, the billing period and the renewal rules. A subscription renews for successive billing periods unless terminated; termination is possible at any time in the Account settings, effective at the end of the paid period, at no additional cost. Chapter 5b of the Consumer Rights Act applies to digital content and digital services, including provisions on conformity with the contract and the supply of updates. The Provider may modify a digital service on the terms provided for in the Act, informing the User of material changes with appropriate notice and, in the cases specified in the Act, allowing termination of the contract.
Participation in the loyalty programme, the cashback programme and the referral programme is voluntary and free of charge. Points, cashback balances and rewards do not constitute money, may not be exchanged for cash and may not be transferred to another person unless the Service expressly provides otherwise. The rules for earning, using and expiring points and balances are presented in the Service. The Provider may amend the rules or terminate a programme for important reasons, giving at least 30 days' notice; unused points remain valid until the end of the notice period. Abuse, in particular creating fictitious Accounts or artificially generating referrals, entitles the Provider to cancel points obtained in this way.
Only signed-in Users may post Product reviews. The Provider takes steps to verify that published reviews come from Users who purchased or used the Product -- in particular by linking the review to the Account and Order history; reviews verified in this way are marked accordingly. The Provider does not post false reviews, does not commission third parties to post them, does not modify the content of reviews and does not remove negative reviews because of their tone. Both positive and negative reviews are published. A review may be removed only where it breaches the law or these Terms, following the procedure in section 17.
The main parameters determining the order in which Products are presented in search results and listings are, depending on the sorting option chosen by the User: relevance to the query, Product availability, popularity and sales performance, price, User ratings and how current the offer is. The User may change the sorting method and apply filters at any time. The Provider does not accept payment from third parties for higher ranking of Products in search results; where a presentation constitutes paid advertising or sponsored material, it is clearly marked. Product and nutrition recommendations generated using algorithms and artificial intelligence are informational only; how they work is described in the Privacy Policy.
Users may post content in the Service, in particular reviews, questions, comments, photos, pet descriptions and messages. It is prohibited to post content that is unlawful, infringes third-party rights, is offensive or misleading, contains third-party personal data without a legal basis, or contains advertising without the Provider's consent. The User declares that they hold the rights to the content posted and grants the Provider a free, non-exclusive licence to use it to the extent necessary to provide the services in the Service. Anyone may report content considered illegal or contrary to these Terms using the reporting function available next to the content or by writing to kontakt@maxanimals.pl, which also serves as the Provider's electronic point of contact. Reports are handled without undue delay in a diligent, non-arbitrary and objective manner. The Provider informs the User of any decision to remove content, restrict its visibility, or suspend or delete an Account, together with a statement of reasons and information on the right to appeal; an appeal may be lodged within 6 months of the decision at kontakt@maxanimals.pl. This section applies in accordance with Regulation (EU) 2022/2065 (Digital Services Act).
The Service offers paid online consultations with specialists: a trainer, a behaviorist and a pet dietitian. These specialists are NOT veterinarians, and a consultation is NOT a veterinary service, medical advice, an examination or a diagnosis, and does not replace a visit to a veterinary clinic. No veterinary prescriptions or medicinal product recommendations are issued during a consultation. If an animal shows signs of illness, injury or suffering, contact a veterinarian; in life-threatening cases contact a 24/7 veterinary clinic immediately. AI-based features, including preliminary symptom assessment and photo analysis, are informational only and are neither veterinary advice nor a diagnosis. Detailed rules for consultations and the Care+ programme are set out in Annex no. 4.
The Service provides features that use location, including walk tracking, a map of pet-friendly places, lost-pet broadcasts, playdate and information about other Users nearby. Use of these features is voluntary and requires consent to access location data, which may be withdrawn at any time in the device settings. The User decides the extent to which their data is shared with other Users in the privacy settings. Social features serve to connect pet owners; the User uses them at their own risk and should exercise caution when arranging meetings. The heat-in-car alert and reminders are supportive only, do not relieve the User of the duty to properly care for their animal, and the Provider does not guarantee delivery of a notification. Sharing data with a pet sitter takes place for a period determined by the User and may be revoked at any time.
The Service allows browsing events and entering animals into shows and competitions. The event organiser is the entity indicated in the event description and determines the rules of participation, the fees and the event regulations. The Provider acts as an intermediary in submitting the entry and, where so indicated in the description, in handling the payment. The User is responsible for the truthfulness and completeness of the entry data, including pedigree data. The rules for cancelling participation and refunding fees are determined by the organiser, without prejudice to the rights of Consumers under applicable law.
The Provider makes every effort to keep the Service running continuously and reserves the right to technical breaks, of which it gives advance notice where possible. The Provider is not liable for the consequences of using the Service contrary to these Terms or the law, for content posted by Users -- subject to section 17 -- or for the operation of third-party services, in particular payment operators, carriers and map providers. Product information, educational content and the outputs of artificial-intelligence features are informational and do not constitute veterinary or nutritional advice. Limitations of liability do not apply to Consumers to the extent that mandatory provisions of law provide for broader liability, nor to damage caused intentionally.
The controller of Users' personal data is UNIEXPO Sp. z o.o. The rules for processing personal data, including the purposes and legal bases of processing, retention periods, categories of recipients and the rights available to Users, are set out in the Privacy Policy available at /privacy. Data is processed in accordance with Regulation (EU) 2016/679 (GDPR).
The Provider may amend these Terms for important reasons, in particular a change in the law, a change in the scope or manner of providing the services, the introduction of new functionalities, or for reasons of security or abuse prevention. Users holding an Account are informed of the change on a durable medium, by e-mail or a message in the Service, at least 14 days before the change takes effect. A User who does not accept the change may, before that date, terminate the contract for the provision of services by electronic means by deleting their Account. Orders placed before the change takes effect are governed by the previous version of these Terms.
Matters not governed by these Terms are subject to Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on providing services by electronic means. The choice of Polish law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence. Disputes involving a Consumer are heard by the court having jurisdiction under general rules; disputes with a User who is not a Consumer are heard by the court having jurisdiction over the Provider's registered office. These Terms are made available in Polish, English and German; in the event of any discrepancy between language versions, the Polish version prevails. These Terms apply from the date indicated above.
UNIEXPO Sp. z o.o. ul. Towarowa 3, 63-720 Koźmin Wielkopolski, Poland VAT ID: 6211843170 E-mail: kontakt@maxanimals.pl Complaints: reklamacje@maxanimals.pl Phone: +48 534 826 600 Support hours: Monday--Friday 8:00--20:00, Saturday 9:00--17:00, Sunday 10:00--16:00 CET
1. Autoship is a recurring-delivery service for selected Products, operated by the Seller (UNIEXPO Sp. z o.o., details in the Contact section). The Customer picks Products and a delivery rhythm separately for each Product (7 to 180 days); deliveries falling close together are combined into one parcel. Participation is voluntary, free of charge and open-ended — no minimum number of deliveries is required. 2. The programme activates when the Customer: selects Products, provides a delivery address and method (courier or pickup point), accepts these Terms together with the consent to recurring card charges, and pays for the first delivery by payment card. With that payment the card is saved (tokenised) with the payment operator — Krajowy Integrator Płatności S.A. (Tpay). The Seller never stores full card details. 3. The recurring-charge consent means that payments for subsequent parcels are collected automatically from the saved card on the parcel's delivery day, without confirming each transaction separately. The consent can be withdrawn at any time — by cancelling the programme in the Autoship tab or by contacting the Seller; withdrawal ends the programme. 4. Product prices in a parcel follow the Store's price list as of the parcel announcement day, reduced by the programme discount shown next to the Product. The total amount due (discounted Products plus any delivery cost) is announced to the Customer 3 days before delivery. The card is charged exactly the announced amount; only the Customer's own edits within the editing window (point 5) may change it. Price reductions are presented in accordance with the law, including the lowest price of the 30 days preceding the reduction. 5. Three days before delivery the Customer receives a notice with the date, contents and amount of the parcel. Until the delivery day the Customer may, in the Autoship tab: skip the parcel, change its date, change quantities or remove items from that parcel, add one-off Products (they ship with the parcel at no extra delivery cost), and change quantities and rhythm for future deliveries. On the delivery day the parcel closes and can no longer be edited. 6. Delivery is by courier or to the pickup point chosen by the Customer. The delivery cost is shown with the parcel announcement; above the value threshold indicated in the Store, delivery is free. If some Products turn out to be unavailable after the announcement, the unavailable items are skipped and the charged amount never exceeds the announced one; if nothing is available, the parcel is skipped without any charge and the rhythm continues. 7. If a card charge fails, it is retried automatically over the following days. If it keeps failing, the programme is paused until the Customer updates the card — it is never cancelled automatically for that reason and no extra fees apply. 8. The Customer may at any time, in the Autoship tab: pause the programme (indefinitely or until a date), resume it, and cancel it with immediate effect for future deliveries and charges. A parcel already paid for is delivered and settled under the general Terms. The payment card can be changed in the Autoship tab at any time; the change involves no charge. 9. Each parcel is a separate sales contract concluded when the card is charged. The Terms' provisions on delivery, the 14-day right of withdrawal, statutory warranty and complaints apply to each of them — subject to statutory exceptions to withdrawal (e.g. unsealed Products that cannot be returned for health or hygiene reasons, and perishable Products). 10. The controller of personal data processed for the programme is UNIEXPO Sp. z o.o.; the details, including data scope and individual rights, are described in the Privacy Policy. Card data is processed solely by the payment operator. 11. The Seller may amend this annex for important reasons (in particular changes in law, in the scope of services, or in payment/delivery providers' terms), notifying participating Customers at least 14 days in advance in the Store and by e-mail. Amendments do not affect parcels already announced. A Customer who does not accept the amendments may cancel the programme before they take effect. 12. For Autoship matters contact kontakt@maxanimals.pl.
1. The Points Programme (the "Programme") is operated by the Service Provider — UNIEXPO Sp. z o.o. (details in the Contact section). This Annex elaborates on the "Loyalty programme, cashback and referrals" section of the Terms and contains the rules referred to therein. 2. Every User holding an Account is automatically a Programme participant. Participation is voluntary and free of charge; you may opt out at any time by ceasing to use the Programme or deleting your Account. Deleting the Account forfeits accumulated points and cashback funds. 3. Purchase points are awarded for paid orders placed in the Service while signed in, based on the amount actually paid. The number of points depends on the participant's tier: Bronze — 2 points per 1 zł; Silver (total purchases from 500 zł) — 3 points per 1 zł; Gold (total purchases from 2000 zł) — 5 points per 1 zł. The tier reflects the total value of paid orders since Account creation and is never downgraded. Guest purchases (without signing in) earn no points. 4. Points are also awarded for in-app activities (including walks, daily quests, challenges, verified reviews, answers to other Users' questions and successful referrals). The current list of rewarded activities and rates is presented in the Programme tab of the app. Daily activity-point limits apply to prevent abuse. 5. Closing all three daily rings activates a ×2 multiplier for points earned over the following 24 hours; the multiplier does not apply to fixed-value rewards (e.g. referrals). 6. If an order is cancelled or the contract is withdrawn from, the points and cashback awarded for that order are reversed and the total purchase value reduced accordingly. If reversed points have already been spent, the balance is reduced no further than zero — the participant never incurs a debt. 7. Points can be exchanged for cashback funds in the participant's wallet at a rate of 100 points = 1 zł. The minimum single exchange is 500 points, and total exchanges may not exceed 100 zł in any 30-day period. Points may also be spent on in-app features (e.g. streak protection) at the prices indicated there. 8. Cashback funds may only be used to reduce the price of subsequent purchases in the Service. Points and cashback funds are not money, are not payable out, bear no interest and are non-transferable. 9. Points are valid for 12 months from being awarded; the oldest points are used first. The Service Provider gives roughly 30 days' advance notice of upcoming expiry (a notification plus information next to the balance in the app). Expired points cannot be restored. 10. Abuse — in particular creating fictitious Accounts or artificially generating activities or referrals — entitles the Service Provider to cancel points obtained that way, in accordance with the Terms. 11. Complaints about the Programme are handled as described in the "Complaints" section of the Terms. 12. Amendments to this Annex follow the Terms amendment procedure, with at least 14 days' notice before taking effect; the list of activities and rates (point 4) may be updated in the app, with changes unfavourable to participants announced with the same notice. The Service Provider may terminate the Programme for important reasons with at least 60 days' notice; until the termination date points can be exchanged under the existing rules. 13. Participants' personal data is processed in accordance with the Privacy Policy — for the purpose of running the Programme, i.e. awarding and settling benefits based on purchases and in-app activity.
1. The Breeder Club (the "Club") is operated by the Service Provider — UNIEXPO Sp. z o.o. (details in the Contact section). This Annex sets out the rules of Club membership and of granting member benefits, including litter starter packs. The Club's purpose is to support high standards of animal nutrition and welfare and long-term, fair cooperation with verified breeders. 2. Club membership is open to Users with an Account who run a dog kennel registered with ZKwP or FCI, or a cattery registered with FIFe or PZF. Membership is voluntary and free of charge. 3. Joining requires submitting an application in the Service: providing kennel details (name, address, contact phone, registry and registration number), attaching a scan of the registration document and accepting this Annex. When submitting the document, the User must anonymise (black out) any third-party data visible on it that is not relevant to verification. 4. The Service Provider reviews applications within 14 business days. A refusal must state its general reason — in particular missing documents, inability to verify the breeding activity, untrue data or a breach of animal-welfare standards. After a refusal the application may be corrected and resubmitted; changing the application data or document triggers re-verification. 5. Members receive a permanent 12% discount on the Service's product range, calculated from the base gross retail prices, active on the Account after positive verification for the duration of membership. The discount does not add to other promotions — for each product the Member pays the lower of the two prices: the promotional price or the club price. It does not cover products ordered through recurring deliveries, which carry their own discount. Products bought with the Club discount are intended for the kennel's own needs and must not be resold commercially. 6. A Member is entitled to one free starter pack for each verified litter, subject to all of the following: (a) the membership was confirmed no later than 14 days before the planned birth date; (b) within the 6 months preceding the litter notification the Member placed paid orders from a single Account totalling at least PLN 1,000 gross; (c) the litter was reported in the Service within 21 days of the birth, together with the birth date, the litter size and a scan of the litter record; (d) the same litter has not been covered by an analogous starter-pack programme of another brand. 7. The Service Provider notifies the Member of granting or refusing a starter pack within 14 business days of a complete notification; a refusal must state its general reason. The starter pack is shipped to the kennel address and the Service Provider covers the cost of its preparation and delivery. The contents of the starter pack depend on product availability and may differ between litters. 8. The starter pack does not constitute the Member's remuneration and must not be sold; it is intended to be passed on, free of charge and in full, to the new guardians of the animals from the litter. 9. The Member undertakes to: provide true and accurate information in applications and notifications, care for animal welfare, refrain from using the Member status in a misleading way, and inform new guardians about products honestly — without unfounded health claims. 10. A Member may resign from the Club at any time by writing to the address given in the Contact section. A gross breach of the Club rules or the Terms entitles the Service Provider to exclude the Member from the Club; where the nature of the breach allows, the Service Provider first calls on the Member to explain or cease the breach within 7 days. The Member may appeal an exclusion within 14 days; the appeal is reviewed within 14 business days. The Service Provider may also end the membership of a Member who has made no purchases for more than 18 months. When membership ends, the Club discount ceases to apply. 11. The processing of personal data (including kennel data, the registration number, submitted documents and information about notified litters) is described in the Privacy Policy. Providing the data is voluntary but necessary to participate in the Club. 12. Complaints regarding the Club are handled as described in the "Complaints" section of the Terms. Amendments to this Annex follow the procedure for amending the Terms, with at least 14 days' notice; amendments do not affect rights acquired before they take effect (in particular starter packs already granted).
This annex is a courtesy translation of the Polish original, which prevails in case of any discrepancy. It governs paid online consultations with non-veterinary specialists (trainer, behaviorist, pet dietitian) and the paid Care+ benefits programme: the scope and limits of the service, pricing and prepayment via the payment operator, the consumer's request to begin performance before the withdrawal deadline and the resulting loss of the right of withdrawal upon full performance, refunds where a consultation is not taken up within 72 hours, the Care+ benefits (member consultation rate, one welcome consultation per account, free delivery with no basket threshold, better loyalty point earning on a better-of basis, higher AI limits), card-on-file recurring billing with consent revocable at any time, cancellation effective at the end of the paid period, and the rules for changing the programme. The full Polish text is available at maxanimals.pl/terms. It also sets out the ticket format: the customer describes the case (with photos or video), the specialist delivers a written analysis with recommendations within 24 hours, the customer then has 3 clarifying questions within 48 hours, and the ticket closes afterwards — never before the last question has been answered, and it stays readable once closed.
